Our Quality Charter
Our Quality Standards
I.P.A.C. translation agency, ISO 17100 certified, is 100% dedicated to medical translations and aims to translate all types of documents in any language, within your deadlines and to the highest standards. With you in mind, we’ve made the following pledges:
- Your call is actioned immediately.
- Our brochures are dispatched within 24 hours.
- Quotes are provided within 60 minutes of your request.
- The service is outlined in full (cost, timescale, surcharge, etc.).
- A single point of contact liaises with you throughout the process.
- A specialist translator is allocated to your translation, working only into their mother tongue.
- You have access to information at all times.
- The document is translated and delivered within the agreed timescales.
- The translations are reviewed by professional translators/proofreaders.
- Billing is straightforward and itemized.
- Confidentiality is always maintained.
- Our translators and proofreaders are recruited in a process that ensures the highest quality standards.
- Our translators’ services are regularly assessed.
- Working databases, files, proprietary software and clients’ documents are secure. We create translation memories for you.
- Your satisfaction is surveyed.
Complaints are addressed and resolved within 48 hours.”