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THE IPAC QUALITY CHARTER
IPAC's mission is to translate all types of documents, in all languages, to agreed deadlines while ensuring a maximum level of quality in our work. IPAC offers all its clients the following 16-point statement of undertakings:

  1. Your call will be dealt with immediately.
  2. Our brochures will be sent to you within 24 hours.
  3. Our quotes will be submitted within an hour of your request.
  4. Our quotes will detail every component of the service offered (cost, deadlines, supplementary charges, etc.).
  5. The same company representative will accompany you throughout the service period.
  6. You will enjoy the services of a specialized translator for your translation, who will translate only into his or her native language.
  7. You will have access to information throughout the translation process.
  8. The translation will be completed and delivered to you by the agreed deadline.
  9. Translations will be proofread by translators/professional proofreaders.
  10. Invoices will be clear and detailed.
  11. Professional confidentiality is systematically respected.
  12. Our translators and proofreaders are recruited through a process guaranteeing a maximum level of quality.
  13. The performance of our translators is regularly evaluated.
  14. Operational databases, files and proprietary programs and client files are securely stored. We create translation memories for you.
  15. Your satisfaction will be evaluated through surveys.
  16. All complaints will be handled and receive a response within 48 hours .
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